Who we are
Suggested text: Our website address is: http://yarnlivo.com.
Welcome to Yarnlivo. Your privacy is important to us, and we are committed to protecting your personal information and maintaining your trust when you visit our website, browse our products, place an order, contact us, or use any services provided through our website.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.
By using the Yarnlivo website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website.
1. Information We Collect
When you visit or use Yarnlivo, we may collect certain information to provide our products and services, improve your shopping experience, process orders, and communicate with you.
Personal Information
Depending on how you interact with our website, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment-related information
- Order details
- Account information
- Messages or inquiries you send to us
- Information you provide when requesting customized products
We only request information that is reasonably necessary for the relevant purpose.
Automatically Collected Information
When you browse our website, some information may be collected automatically through your browser or device. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General website usage information
- Date and time of website visits
This information helps us understand how visitors use our website and allows us to improve website functionality and performance.
2. How We Use Your Information
Yarnlivo may use the information we collect for legitimate business purposes, including:
- Processing and fulfilling orders
- Delivering products to you
- Providing customer support
- Responding to questions and inquiries
- Managing customer accounts
- Processing payments
- Confirming orders and transactions
- Communicating about your orders
- Providing information about products or services
- Improving our website and user experience
- Personalizing your shopping experience
- Preventing fraudulent or unauthorized activity
- Maintaining website security
- Understanding website traffic and performance
- Improving our products and services
- Complying with applicable legal requirements
We do not use your personal information for purposes unrelated to your interaction with Yarnlivo unless permitted or required by applicable law.
3. Order Information
When you purchase a product from Yarnlivo, we need certain information to complete your order.
This may include your name, contact details, shipping address, billing information, order details, and other information necessary for order fulfillment.
We use this information to process your purchase, arrange delivery, provide order updates, and handle customer service requests.
We may retain transaction information for legitimate business, accounting, tax, legal, and record-keeping purposes.
4. Payment Information
Payments made through our website may be processed by third-party payment providers.
Yarnlivo generally does not need to store your complete payment card details when payment processing is handled securely by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies and terms.
We encourage you to review the privacy policy of the payment provider you use to understand how your payment information is handled.
5. Cookies and Similar Technologies
Yarnlivo may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.
Cookies are small files that may be stored on your device when you visit a website.
We may use cookies for purposes such as:
- Remembering website preferences
- Keeping shopping functionality working properly
- Understanding website usage
- Improving website performance
- Measuring marketing effectiveness
- Providing a better browsing experience
You can usually manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
6. Analytics
We may use analytics tools to understand how visitors interact with Yarnlivo.
These tools may collect information such as pages visited, approximate location, device information, browser information, traffic sources, and general website activity.
Analytics information helps us understand which pages and products are useful to visitors and where we can improve the website.
Analytics providers may process information according to their own privacy policies.
7. Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send information about:
- New products
- Crochet collections
- Special offers
- Promotions
- Seasonal collections
- Website updates
- Other Yarnlivo-related information
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us directly.
We will not intentionally continue sending promotional communications after receiving a valid unsubscribe request, except where necessary for transactional or service-related communication.
8. How We Share Your Information
Yarnlivo does not sell your personal information simply for the purpose of selling or renting customer data.
However, we may share certain information with trusted third parties when necessary to operate our business and provide services to you.
These parties may include:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- E-commerce service providers
- Analytics providers
- Email communication providers
- Technology and security providers
- Professional service providers
- Government authorities where legally required
Third-party service providers are expected to use information only for appropriate business purposes and in accordance with applicable requirements.
9. Shipping and Delivery
To deliver your order, we may provide necessary information to shipping companies, courier services, logistics providers, or other delivery partners.
The information shared may include your name, shipping address, phone number, and order-related information required to complete delivery.
We only intend to share information that is reasonably necessary for delivery and related services.
10. Customized Orders
If you request a customized crochet product, we may need additional information about your preferences, including requested colors, sizes, patterns, designs, or other customization details.
If you voluntarily provide photographs, design references, or other information for customization, we may use that information only as reasonably necessary to understand and complete your request.
Please avoid sending sensitive personal information that is not necessary for your order.
11. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
While we work to protect your information using appropriate security practices, we cannot guarantee absolute security of information transmitted over the internet.
You are also responsible for protecting the security of any account credentials or passwords associated with your Yarnlivo account.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
13. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Request restriction of certain processing
- Request information about how your personal information is used
- Unsubscribe from marketing communications
Some rights may be subject to legal limitations or exceptions.
If you would like to exercise an applicable privacy right, please contact us using the contact information provided on our website.
14. Children’s Privacy
Yarnlivo is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
If we become aware that we have unintentionally collected personal information from a child where collection is not permitted, we will take reasonable steps to address the situation.
15. Third-Party Websites
Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external websites.
These third-party websites operate independently from Yarnlivo and may have their own privacy policies and terms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
16. Social Media
Yarnlivo may use social media platforms to share products, crochet designs, announcements, and other content.
If you interact with our social media pages or links, the relevant social media platform may collect information according to its own privacy policy.
Your interactions with these platforms are governed by the privacy policies and terms of the respective providers.
17. International Visitors
Yarnlivo may receive visitors and customers from different countries.
Depending on where you live, your personal information may be processed or stored in countries other than your country of residence.
Where required by applicable law, we will take reasonable steps to ensure that personal information receives appropriate protection when transferred or processed internationally.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.
When we make changes, we may update the “Last Updated” date at the top of this page.
We encourage visitors to review this Privacy Policy periodically to remain informed about how Yarnlivo handles personal information.
Your continued use of our website after changes are posted may be subject to the updated Privacy Policy, to the extent permitted by applicable law.
19. Contact Us
If you have questions about this Privacy Policy, want to request access to your personal information, or have concerns about how your information is handled, please contact Yarnlivo through the contact details provided on our website.
Yarnlivo
Website: Yarnlivo
Email: Please use the official contact email displayed on our website.
We value your privacy and appreciate the trust you place in Yarnlivo.
20. Your Trust Matters to Us
At Yarnlivo, we understand that privacy is an important part of the online shopping experience.
When you provide us with your information, we believe you should understand why that information is collected and how it may be used.
Our goal is to handle customer information responsibly, transparently, and securely while providing the products and services you expect from us.
Thank you for trusting Yarnlivo and supporting our handmade crochet journey.